Shipping policy

📦 Shipping Policy

We do our best to prepare and ship every order with care — because your pet deserves the very best 🤍
Shipping times may vary by product type, so please review the details below.

🧸 Shipping for Non–Cat Tree Items

(Beds, toys, clothing & accessories)

Each item is carefully checked and packed prior to dispatch to ensure quality and accuracy.

⏳ Order Processing Time

Due to high daily order volume, please allow:

5–10 business days for order preparation before shipment

🚚 Delivery Time

Estimated delivery: 7-10 business days

Delivery time will depend on your location and shipping method selected at checkout.
Once shipped, tracking details will be provided when available.

🧸Shipping for Cat Tree Items

(Cat Trees & Large Furniture Items)

Our cat trees take extra care to pack and transport safely. Thank you for your patience while we prepare something special for your home 💛

⏳ Processing Time

Orders are processed within 1–2 business days
Please allow extra time during major holidays

🚚 Delivery Time

From Overseas Warehouse:

Estimated delivery: 5–8 business days

From China Warehouse:

Estimated delivery: 10–20 business days

Delivery times may vary slightly due to customs clearance or local carrier delays — thank you for understanding.

☁️ Tracking & Delivery Support

Please keep an eye on your tracking updates for the latest status.
If your order hasn’t arrived within the estimated timeframe, reach out to us — we’re always happy to help.
We kindly ask that you contact us before opening a dispute so we can resolve things quickly and fairly.

📧 Need help? Contact@PawerPetGlobal.com 🐾