Refund policy

To ensure the best fit and experience, please review the size guide and product details carefully before placing your order. We take pride in offering thoughtfully designed products made with comfort, quality, and reliability in mind. Every order is carefully checked by our quality assurance team before it’s packed and shipped to you.

Returns & Exchanges

• Exchanges or cancellations must be requested before the item is shipped.
  

• Once an order has been shipped, cancellations or exchanges cannot be accepted.
  

• If an item on your order is not able to be fulfilled, the item cost will be refunded back to the original payment method.
  

If There’s an Issue

If you receive a defective or incorrect item, please contact us within 7 days of delivery with the following details so we can assist you quickly:

• Order number
  
  

• Product SKU
  
  

• Clear photos of videos of the issue or defect
  
  

Our team will review your request and work with you to find the best solution.

Refund Processing Time

• Inspection takes 2–4 business days

• Refund will appear in your bank statement in 5–10 business days depending on your bank

📩 Questions or concerns?
We’re always happy to help — reach out to us anytime at:
 Contact@PawerPetGlobal.com 🐾